Service Plan Comparison

Yours alone. Shared with no one. Keep it if you leave us.

• Totally separate from your existing phone system, but rings on your existing phone line (if you use the call forwarding feature included).

• No dedicated line, equipment or software needed.

• No busy signals ever.

• Already have your own toll free number? We can move it over (see Additional Services).

• Want a custom “vanity” number? We’ll search as many as you want and install your choice (see Additional Services).
   

The boss calls it “Initial Greeting/Auto Attendant” but we like our version better ;-) It’s the first thing your callers hear after dialing you up. You know, like “Thanks for calling XYZ. For more information about apples, press 1. For more about oranges press 2. To leave a message, press 3. To place an order, press 4. To speak with a real live human, press zero…”  something like that, only better.

You write the script or hire us to write it. You’re in control of how your virtual office voicemail system directs traffic and manages your messaging.

Think of each voicemail box as a separate extension of your toll free phone number. You can set each one independently to do your choice of functions. Examples: Deliver your recorded information, take messages, page you, forward the caller live to you. Even take orders and conduct interviews!

Got multiple users? Each box can have its own private pin number for access. And your users can be most anywhere in the world.

How many boxes do you need? Depends on how many users and how many different types of information you want your callers to hear. Example: “For more information about apples, press 1, for oranges, press 2, to speak with an operator, press zero” etc.
 

They can run but they can’t hide… we capture and retain each caller’s telephone number even if they hang up prematurely. You’ll also get a printed activity report every month showing all numbers that called in plus time and charges.

Got multiple users with their own voicemail boxes? Your main greeting can tell callers to press a key for the company directory where they’ll hear the list of names and extensions. You record the list in one voicemail box. They go there and choose the appropriate extension.

Or if you’d like to look even bigger and make it even easier and faster for callers to find their party, see the Dial by Name upgrade.

This is for when you want to take your calls live or be notified of voicemail messages. It's like the "call forwarding" option from your regular telephone company. And O happy day, unlike many virtual office unified messaging services, we can handle as many “call forwarding” numbers as needed to track you down quickly, wherever you are, so you'll never miss a call.

• Set the system to ring the number(s) of your choice, and the number of rings of your choice, at the hours and days of your choice (example: 8a-5p M-F).

• When the system finds you it can tell you who’s calling (see Call Screener). You can accept the call by pressing a key. If you don’t, the caller will be directed to leave a message in your voicemail while the system has also captured their phone number with Caller ID.

• New! When a call is announced, you can send the caller to yet another 10-digit phone number. Why would you do that? Example: The call reaches you on your cellphone as you enter your home and you don’t want to use your cellphone minutes, heh-heh.
   

Set the system to ask callers for their name, and presto: you’ve got a virtual office assistant as your buffer. The system rings you at your call forwarded number, tells you that you have a call from your FreedomVOICE system, and tells you who’s calling. You can press any key to accept the call, or do nothing. If you don’t accept the call, the caller never knew you were there and is directed to leave a voicemail message, which you retrieve later. Meanwhile the system has captured the caller’s number with Caller ID.

Since the system tells you there’s a call from your FreedomVOICE system, it's easy to tell the difference between a business and personal call when you pick up a call on your existing phone line.

How cool is this… get the answers you need effortlessly without taking every call live. Program any voicemail box to take orders, pre-qualify prospects, conduct interviews, do surveys automatically, while you do something else! Record as many questions as needed into any voicemail box and presto, you’ve created…

• A Virtual Order Taker that automates your order taking 24/7

• A Virtual Pre-Qualifier that gathers essential information from callers who must be interviewed up front as part of your sales cycle. What a time-saver for businesses such as real estate, loans etc.

• A Virtual Interviewer to conduct preliminary new employee interviews, (imagine the time-savings!), market surveys, anything you need to know that can streamline your work and cut down the time you and your people spend live on the phone.
   

Distinctive, elegant, timeless on-hold music comes standard with your system, or you can choose the Personalized On-Hold Music upgrade.

Got lots of callers? No worries. Bring ‘em on. And they won’t get any busy signals.

Make your outgoing recordings as long as you wish. The whole idea is to automate your communications with the most flexible virtual office technology we can think of to help you get the job done.

While on a connected call, you can transfer your caller to another extension within your voicemail system.

Oh, and the techies call this “Call Transfer/Operator Revert” but don’t you like our version better?

Well, they call this “Call Back & Pager Notification of Messages” but anyway, let’s go ahead and look at all 5 ways to get your messages while we’re at it:

1. Call your toll free number

2. Receive a page (“Pager Notification,” right?), then call your toll free number. If you program the paging number into the system and if special codes or extensions must be dialed to complete a page, the system will dial them for you automatically.

3. Have the system call you just to say you have messages (“Call Back”). Call Back works like Follow-Me-Live-Call-Transfer, tracking you down at as many numbers as you give it. If you don’t pick up the phone it’ll keep trying until you do. If you do pick up it’ll tell you there’s a message waiting. Comes with every voicemail box… what a slick alternative to paging.

4. Get your voice and fax messages by email to any computer anywhere (see E-Mail Voice & Fax Message Delivery).

5. Get your voice and fax messages over the world wide web to any computer anywhere (this is so cool, see WebLINK, the Ultimate Messaging Manager).

Working outside the USA but doing business in the USA? Here’s your solution! Your callers can dial your US toll free number and be forwarded to you seamlessly, most anywhere in the world. See Rates.

While listening to voicemail messages from the road, just dial 0 to call long distance - all at cheaper rates than most calling cards and ever so much faster and easier.

Our proprietary RecordEASE feature makes it so easy to custom tailor your FreedomVOICE unified messaging system with the press of a few keys. You get easy to follow instructions plus live help from the caring experts at FreedomVOICE HQ if ever you need it. 

While listening to voicemail messages you can call the caller back, and after completing that call you’ll be whisked back to wherever you left off so you can move on to the next message. 

Block anyone from calling your toll free 800 number or allow them to call only so many times per day. Perfect protection from kooks, crackpots, pranksters and predators, and highly recommended if your toll free number is posted on a website.

Well, the boss at FreedomVOICE Corporate calls it Voice on Demand: the Ultimate Sales Tool. Whatever, you can automate your sales process in exquisite detail and save yourself untold talking time with this ultra-robust feature!

You create an unlimited number of information recordings and/or menus to guide callers simply and easily through all of your products and services. Example: you sell 6 different varieties of apples and 4 varieties of avocados and you need to describe each one in detail. Each recording or menu can also include an attached fax (if you’ve added the Fax on Demand option), and each recording can give callers their choice of:

• Listening to sub recordings or menus

• Receiving info by toll free fax

• Speaking to a live person

• Or leaving a message

The Ultimate Sales Tool's elegant design makes it fairly easy to set up your recordings and/or menus under the keys 1-4 from the main menu, but there’s live help too from the caring experts at FreedomVOICE HQ if ever you need it.

Lets people send faxes toll free to you 24/7. You can access them any time by forwarding to a physical fax, or you can print them from your computer if you’ve added the email delivery or WebLINK option.

Talk about time savings and ease… just record a voice message once and in seconds you can send it to up to 99 groups of other FreedomVOICE users, each group having an unlimited list of phone numbers.

Do you have order forms, sales sheets, questionnaires, contracts, menus – any routine boilerplate documents needing to reach your callers’ hands instantly? It’s effortless. In your main greeting, just tell them to choose the document and enter their fax number. Presto, your FreedomVOICE fax on demand system sends it to them instantly, toll free. Capacity: unlimited.
 

Turn your FreedomVOICE system into the Ultimate Messaging Manager with our WebLINK web access option and you’ll wonder how you ever lived without it. See and administer your whole cotton pickin’ unified messaging voicemail system on any computer screen by logging in any time from anywhere in the world.

WebLINK is a flat-out Must for money savings, time savings, efficiency, speed, convenience and ease. You get all of your voice and fax messages at both your email address and on a web page (“Internet Control Panel”) for a fixed $15 extra per month (unless you choose FreedomXTREME where it’s included). No more dialing your toll free number, punching a bunch of buttons and paying long distance to retrieve and manage your messages, administer your voice system and more. Your WebLINK Internet Control Panel lets you:

• See all messages in every voicemail box along with time stamp, message length and caller’s number (even if they hung up)

• Hear all voice messages with a click of your mouse – and no downloading

• See and print all faxes – no need for a physical fax machine or online fax service

• Organize and store messages in folders you can name

• Eliminate clutter - move unwanted messages to trash – no dialing in to empty your voicemail boxes

• Look rrreally big to your callers with Caller Queuer

• See, redirect and manage incoming traffic in real time with Traffic Conductor

• Customize and change your voicemail system settings such as call forwarding numbers, on/off hours and days etc.

• Do voice blasting to multiple phone numbers and email addresses by recording your message just once

• Allow multiple users access to their own voicemail boxes only, while you have access to everything

• Access and administer your system and account with the greatest of ease
  
  For more detail see WebLINK: Why We Call it The Ultimate Messaging Manager.
  

Present a rrreally big company impression with this one. When any mailbox user on your system is busy on a call and has other callers waiting in a queue...

• Callers can hear their current position in the queue

• You can set their maximum hold time

• You can see the status of the queue including each caller’s arrival time and phone number, in real time, when you’re logged into WebLINK.

Also known as Call Queuing, this feature comes standard with WebLINK, which in turn comes standard with FreedomXTREME. So it’s available for FreedomLITE and Freedom PRO only if you add WebLINK to either of those versions.
 

Now we’re really getting fancy. Officially known in the trade as “Allow Call Redirect,” this one gives you 7 ways to direct incoming traffic after the system forwards and announces a caller to you. After you pick up your phone, you can press:

1 to accept the call
2 to put the caller on hold
3 to forward the caller to the next
   number in your sequence
4 to forward the caller to voicemail
5 to disconnect the caller
6 to re-identify the caller
7 to transfer the caller to another phone number

This feature isn’t turned on unless you request it, and then we’ll enable it at no extra charge. It comes standard  with WebLINK, which in turn comes standard with FreedomXTREME. So it’s available for FreedomLITE and Freedom PRO only if you add WebLINK to either of those versions.

Big convenience for your callers, money savings for you. If you have the WebLINK upgrade and multiple users on your voicemail system, callers just key in part of the name of  whoever they're calling on their touchtone phone instead of listening first to a list of extensions while the minutes tick away.

If you prefer a certain piece of music and it’s in the public domain (over 20 years old), we can load it in place of the on-hold music that comes standard with your unified messaging system.

Or if you want a continuous flow of on-hold information in addition to whatever recordings you’ve placed throughout the system, we can do that too.
 

Might your callers love you even more if they could hear random selections of either rock, jazz, easy listening or a house-selected mix thereof when they’re waiting for you to answer? Choose from these four types of music, each containing 10 different numbers that play randomly. 

What a great way to track responses to ads or various efforts of a sales force etc. etc. See how callers are moving through your voice system and how many "hits" you've had on each extension in daily, weekly and monthly summaries that we email to you.

Or if you don’t need to get this fancy, you’ll still get a monthly activity report of all calls that came through your system including phone numbers, time and charges. Essential for tax reporting records when you write off the system as business expense. 

You can add additional boxes to any plan in groups of five for a mere six cents per day per box.

If money’s no object when it comes to those extra touches that expaaand your company image, this $5 option adds a dedicated toll free fax number to your regular voicemail number and it still connects to your FreedomVOICE system. You can even dedicate one of your mailboxes to fax mail only. And if you have email delivery or WebLINK your faxes will arrive by email.
 

Nice touch for your business image - just switch this on when you want callers to know you’re closed but will call them back during business hours. This way they’ll know not to expect a live person right now but they can still navigate throughout your system to access your recorded information, faxes, automated Order Taker etc.