Frequently Asked Questions

Must I commit to a long term contract?

What's the startup cost?

Can I upgrade or downgrade after my original  order?

Do you provide technical support?

In a nutshell, what will my callers experience when they call?

Will my callers ever get a busy signal?

How long can my voice recordings be?

How many outgoing fax documents can I have?

Can I attach different outgoing faxes to
different recordings on the same system?

How many telephone numbers will my system dial to find me with the call forwarding feature?

Can I select my call forwarding preferences?

I already have a toll free number. Can I keep it?

Do you provide professional  help to develop my audio scripts and faxes?

Do I get any credit for referring new customers to you?

I have several associates who each  need their own FreedomVOICE system but with the same recordings and faxes as mine. Is that possible?

I lost my User Guide. Can I get another copy?

I have more questions. Can you help?

Must I commit to a long term contract?
Nope, just pay by the month.

top

What's the startup cost?
Depends on what you're ordering. No matter which service package you choose, there are basically three types of orders:

Type 1: 
Basic monthly system rental with non-prepaid minutes. For this you pay  first and last month's rental in advance, plus a 1-time $25 setup fee.

Type 2:
Basic monthly system rental with discounted pre-paid minutes. For this you pay only the first month's system rental plus one month of your choice of prepaid minutes, plus the 1-time $25 setup fee.

Type 3:
Basic monthly system rental  plus prepaid minutes, but now with added optional features. For this you pay first month's rental and minutes as in 2 above, but also first and last month for each added optional feature, plus the 1-time $25 setup fee.

Add a $75 deposit to any of the above if paying by check instead of credit card. This is refundable or applicable to any final balance due if you discontinue the service.

top

Can I upgrade or downgrade after my original  order?
Sure, any time.

top

Do you provide technical support?
The kind that knocks your socks off. Your FreedomVOICE system is highly flexible and comes with easy instructions for making it do what you want it to, but you also get live help toll free for anything you need. From helping you with basic settings to consulting on special customization or adding professional voice talent and more, the experts at FreedomVOICE are here for you Monday through Friday, 6am to 6pm Pacific time. Always feel free to call.

top

In a nutshell, what will my callers experience when they call?
You're in control of what the system does with them because you write the script and determine the navigation. But very generally, they first hear your main greeting and instructions for whatever you want them to do: Listen to more information, find an extension for their party, request a fax document (if installed), place an order, do a Q&A interview, leave a message, and/or be forwarded to you live.

top

Will my callers ever get a busy signal?
Not at all likely, as the system is digital and can take hundreds of calls simultaneously.

top

How long can my voice recordings be?
As long as you like. The longest we currently have for one recording is about an hour.

top

How many outgoing fax documents can I have?
As many as you like. And each document can be as long as you like, although we recommend 15 pages max.

top

Can I attach different outgoing faxes to
different recordings on the same system?
Yes, if you have the Ultimate Salesman,  you can have a separate fax-back document for each recording. That's essentially an unlimited number of documents.

top

How many telephone numbers will my system dial to find me with the call forwarding feature?
As many as you like. Unlimited.

top

Can I select my call forwarding preferences?
Sure. In addition to giving your system as many call forwarding numbers as you like,  you can set the times of day and days of the week for when you want your phone(s) to ring. Ditto for Paging and Call Back features.

top

I already have a toll free number. Can I keep it?
You sure can, for a 1-time $30 fee covering our efforts to acquire it from your supplier. The transition can take a week or two depending on your supplier's cooperation, so we give you a temporary toll free number in the meantime. Plus, we can attach multiple toll free numbers to your single FreedomVOICE system.

top

Do you provide professional  help to develop my audio scripts and faxes?
Yes, for reasonable fees based on scope of task. Professional voice talent too.

top

Do I get any credit for referring new customers to you?
Yes. One month of system rental free for every new customer you refer. Be sure to have them give us your name as referrer!

top

I have several associates who each  need their own FreedomVOICE system but with the same recordings and faxes as mine. Is that possible?
Yes, we can clone your entire setup to as many other FreedomVOICE systems as needed, each with their own unique toll free number. And that includes personalizing and loading your fax if you're using fax on demand.

top

I lost my User Guide. Can I get another copy?
Yes, it's right here.

I have more questions. Can you help?
Absolutely. Just call UltimateVoicemail at 888-718-8221 or email us at .

top